To distribute this survey, enter the questions and response options provided below into a survey tool such as Microsoft Forms (part of Microsoft 365) or Google Forms (part of Google Workspace). For an alternative user-friendly option, consider using SurveyMonkey.
Note: Responses of ‘Neutral’ or below on any question should trigger a conditional text box inviting additional optional text-based feedback.
1. How satisfied are you with the IT hardware, such as computers, laptops and printers, provided by our organization?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
2. How would you rate the effectiveness of our IT support team in addressing your concerns and requests?
- Very Effective
- Effective
- Somewhat Effective
- Not very Effective
- Not At All Effective
3. How satisfied are you with the response times when you reach out for IT support?
- Very Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Very Dissatisfied
4. Have you received adequate training and resources to use your IT tools (software & hardware) effectively?
- Yes, completely
- Yes, but I could use more
- Somewhat
- Not really
- No, not at all
5. Do you feel the software tools available to you are well-suited for the tasks you perform?
- Perfectly suited
- Mostly suited
- Somewhat suited
- Poorly suited
- Not suited at all
6. Have you resorted to using ad-hoc solutions or manual processes for tasks that you believe could be more efficiently handled with better software or hardware? If so, please provide examples:
(Text Box)
7. What improvements or additional IT tools would you suggest to enhance your productivity and experience?
(Text Box)
8. How would you rate the reliability of our IT systems?
- Excellent
- Good
- Average
- Below Average
- Poor
9. How well do you think our IT tools and support align with the mission and objectives of our organization?
- Very Well Aligned
- Well Aligned
- Moderately Aligned
- Poorly Aligned
- Not Aligned at All
- I don’t know
10. Is there other feedback you’d like to share about IT at our organization?
(Text Box)